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Privacy Policy

A legal disclaimer

The information contained in this Privacy Policy (“Policy”) is for general guidance only and does not constitute a contract or create any legal rights or obligations beyond those expressly set forth herein. By using the 20 Downtown website and our services, you acknowledge that you have read and understood this Policy and agree to its terms. 20 Downtown reserves the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. To the fullest extent permitted by applicable law, 20 Downtown disclaims all warranties, whether express or implied, relating to the accuracy, completeness, or reliability of the information provided herein, and shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of or inability to use our website or services. If you do not agree with any part of this disclaimer or Policy, please refrain from using our website and services.

Effective date: May 25, 2025

1. Information We Collect

  • Contact details: name, phone number, email address (via booking inquiry form or WhatsApp/call).

  • Event details: date of your event, no. of people attending and any other details to help us host your event.

2. How We Use Your Information

  • To process and manage your banquet booking and optional services.

  • To communicate with you about event planning, payments, and promotions.

  • To analyse and improve our website, marketing campaigns, and user experience.

3. Data Retention

  • Contact and event details are retained from initial booking inquiry until all dues are cleared.

  • Thereafter, we may retain your contact details for future marketing until you opt out (via WhatsApp, call or email).

4. Data Sharing

  • We share usage data with third-party sites solely for analytics and advertising optimization.

  • Website infrastructure is provided by Wix, which may process data on our behalf.

  • Personal data will only be disclosed to legal authorities if formally requested under Indian law and proper procedure.

5. Security Measures

  • Our site is secured with SSL/TLS encryption.

  • Access to your personal data is restricted to authorised team members only.

6. Your Rights

  • Correction or deletion: You can request to correct or delete your contact or event details at any time.

  • How to exercise: Email us at team@20downtown.com, WhatsApp or call +91 70211 15906.

7. Changes to This Policy
We may update this policy. The “Effective date” above will reflect any changes. Significant updates will be posted on this page.

8. Contact Us
For any privacy-related questions or requests:

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